Elements and Performance Criteria
- Establish aircraft command
- Command responsibilities are exercised in accordance with organisational authority and guidelines
- Command structure is established appropriate to aircraft
- Command structure is communicated to flight crew and external authorities
- Communication mechanisms and procedures are implemented between levels of command in accordance with organisational procedures
- Liaison is established and maintained between PIC, flight crew and other relevant stakeholders to meet control and command requirements
- Manage tasks and workload
- Workload of flight crew members is planned taking into account time and resource constraints
- Flight crew is assigned workload priorities and performance expectations are communicated clearly
- Workload of flight crew is coordinated in accordance with agreed operational objectives and task timelines
- Performance of flight crew and individuals is systematically monitored against defined measurable performance criteria to ensure satisfactory completion of assigned tasks and workloads
- Potential and current issues and problems arising in relation to task and workload management are identified and acted on in accordance with regulatory and organisational requirements
- Communicate organisational objectives and required standards
- Flight crew members are provided with up-to-date information concerning organisational objectives and standards
- Flight crew member understanding of objectives and standards is confirmed
- Organisational standards and values are modelled and promoted to flight crew members
- Make effective decisions
- Relevant, current and sufficient information is gathered to assess and analyse situation for decisionmaking
- Problem-solving strategies and techniques are used to identify and generate options
- Decisions are made, communicated to flight crew and implemented in a timely manner in accordance with regulatory requirements and workplace procedures
- Decisions and actions are evaluated for their effectiveness and outcomes
- Decisions, their rationale and associated actions are documented and reported in accordance with regulatory requirements and workplace procedures
- Lead flight crews and individuals
- Link between function of flight crew and organisational goals is clarified as required and is communicated to flight crew
- Participative decisionmaking is used to develop, implement and review work of flight crew and to allocate responsibilities
- Opportunities are given to flight crew members and individuals to provide feedback about efficient work practices and processes
- Flight crew members and individuals are encouraged to provide feedback about efficient work practices
- Appropriate delegation is made to flight crew and individuals in accordance with relevant flight crew objectives and goals, and organisational policy and procedures